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Cancellation Policy
How to cancel, what happens to your data, and your options.
📅 Last updated: 17 May 2026
1. Cancellation Overview
You can cancel your DRACPL ERP subscription at any time. The cancellation process and timing depend on the plan type you are subscribed to.
| Plan | Cancellation Notice | Effect |
|---|
| Free Trial | No notice required | Immediate — no charge |
| Monthly Plan | Before next billing date | Access continues until period end |
| Monthly Rental | 30 days written notice | Access continues during notice period |
| Yearly Rental | 30 days written notice | Access until end of current year |
| Annual Plan | No notice — ends at period end | Do not renew — access until year end |
| Lifetime Plan | N/A | No expiry — permanent access |
2. How to Cancel
Option 1 — From Within the ERP (Recommended)
- Log in to your DRACPL ERP account.
- Go to Subscription → My Subscription.
- Click "Cancel Subscription".
- Select your cancellation reason and confirm.
- You will receive a cancellation confirmation email.
Option 2 — By Email
Send an email to support@dracpl.com with:
- Subject: "Cancel Subscription — [Registered Email]"
- Your registered email address
- Subscription number
- Reason for cancellation (optional but helpful)
We will confirm the cancellation within 1 working day and send you a data export link.
3. What Happens After Cancellation
Access
- You retain full read-only access to your data until the end of the paid period.
- After the period ends, your account enters a 30-day grace period (read-only, data export available).
- After 30 days, your account and all associated data are permanently deleted.
Data Export
Upon cancellation, you can export all your data including:
- All vouchers, ledgers, and financial statements (Excel/PDF)
- GST returns and filings
- Invoices and purchase records
- Client list and employee data
- Complete backup as ZIP archive
Important: Please export your data before your access expires. Once the 30-day grace period ends, data cannot be recovered.
4. Auto-Renewal
Monthly and rental plans auto-renew by default. You will receive a renewal reminder:
- 7 days before renewal — email reminder with renewal amount
- 3 days before renewal — final reminder
- 1 day before renewal — last reminder
To disable auto-renewal, go to Subscription → My Subscription → Toggle Auto-Renewal at any time before the renewal date.
5. Reactivation
If you cancelled and wish to reactivate within the 30-day grace period, simply log in and subscribe to any plan. Your existing data will be fully restored.
After the grace period, reactivation requires a fresh subscription and data cannot be recovered.