Your privacy matters. Here's exactly how we handle your data.
DRACPL Software Pvt Ltd ("DRACPL", "we", "us") is committed to protecting the privacy and security of your personal and business information. This Privacy Policy explains how we collect, use, store, and protect information when you use DRACPL ERP at dracpl.com.
| Purpose | Legal Basis |
|---|---|
| Providing and operating DRACPL ERP services | Contract performance |
| Processing subscription payments and issuing GST invoices | Legal obligation + Contract |
| Sending OTP for login authentication | Legitimate interest (security) |
| Sending subscription renewal reminders and important notices | Contract + Legitimate interest |
| Providing customer support and resolving issues | Contract performance |
| Improving platform features and fixing bugs | Legitimate interest |
| Complying with legal obligations (GST, IT Act, court orders) | Legal obligation |
| Preventing fraud and ensuring platform security | Legitimate interest |
All data is stored on servers located in India. We do not transfer your data outside India except where legally required.
While we implement industry-standard security measures, no system is 100% secure. If you believe your account has been compromised, contact security@dracpl.com immediately.
We do not sell, rent, or trade your personal or business data. We may share data only in these limited circumstances:
All service providers are bound by data processing agreements and cannot use your data for any other purpose.
We may disclose information when required by a valid court order, government authority, or applicable Indian law (IT Act, Income Tax Act, GST law, etc.).
In the event of a merger, acquisition, or sale of assets, user data may be transferred to the successor entity. You will be notified in advance.
DRACPL uses the following types of cookies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session Cookie (DRACPL_SESSION) | Maintains your login state | 8 hours / session end |
| CSRF Token | Security — prevents cross-site request forgery | Session |
| Preference Cookie | Remembers UI preferences (e.g. dark mode) | 30 days |
We do not use advertising cookies, tracking pixels, or third-party analytics services that profile you across the web. You can disable cookies in your browser but this will prevent login functionality.
Under applicable Indian data protection laws, you have the following rights:
To exercise any of these rights, email privacy@dracpl.com with your registered email address and the specific request. We will respond within 30 days.
| Data Type | Retention Period |
|---|---|
| Active account data | For the duration of your subscription |
| Data after subscription ends | 30 days (then permanently deleted) |
| Payment transaction records | 8 years (as required by Income Tax Act) |
| GST-related records | 8 years (as required by GST law) |
| Log files and security data | 12 months |
| Support ticket communications | 3 years |
DRACPL ERP is a professional business software intended for adults (18 years and above). We do not knowingly collect data from persons under 18. If we discover that a minor has created an account, we will promptly delete that account and associated data.
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top and notify registered users via email at least 15 days before major changes take effect.
For any privacy-related queries, requests, or complaints:
| Contact | Details |
|---|---|
| Data Protection Email | privacy@dracpl.com |
| General Support | support@dracpl.com |
| Grievance Officer | grievance@dracpl.com |
| Address | DRACPL Software Pvt Ltd, Jamshedpur, Jharkhand — 831001, India |
We are committed to resolving privacy concerns within 30 days of receipt.